Updated on 02/12/2024
These general terms and conditions of sale (hereinafter the “General Conditions”) represent the sole basis of the commercial relationship between the Parties in accordance with Article L.441-1 of the French Commercial Code.
Their purpose is to define the conditions under which the company PAATCH, a simplified joint-stock company (société par actions simplifiée), with a capital of 1,000 euros, whose registered office is located at 24 rue de Clichy, 75009 Paris, registered under the unique identification number 911 060 176 R.C.S. Paris, represented by its president, Mr. Niels Rolland, duly authorized for the purposes hereof (hereinafter the “Company”), provides the client who requests them (hereinafter the “Client”) with the services (hereinafter the “Service(s)”).
The Company and the Client are collectively referred to as the “Parties” and individually as a “Party”.
Article 1 - Scope of Application
These General Conditions apply, without restriction or reservation, to all Services offered by the Company to the Client, regardless of any clauses that may appear in any other document.
In accordance with current regulations, they are mandatorily communicated to the individual Client qualifying as a consumer and systematically communicated to the Client qualifying as a professional who requests them.
Any order for Service(s) implies, on the part of the Client, full adherence and unreserved acceptance of these General Conditions.
The Client declares and acknowledges having received all necessary and useful information to enable them to commit with full knowledge of the facts. The information appearing on the Company’s documentation is given for indicative purposes and may be revised at any time. The Company is entitled to make any modifications it deems useful - it being specified that the General Conditions are those in force on the day of the order.
Article 2 - Purpose
The purpose of these General Conditions is to define the terms and conditions for the sale of Service(s) by the Company and the purchase of Service(s) by the Client on the website https://www.paat.ch/ (hereinafter the “Website”).
For all useful purposes, it is specified that compliance with these General Conditions constitutes an essential and determining condition for the validity of any transaction between the Company and the Client relating to the Services.
Article 3 - Description of Services
3.1 Access to the Website
The Company grants the Client a non-exclusive and non-transferable license to use the Website, including in particular the app.paat.ch platform on which the Services are offered. This license is granted solely to the Client for access in “software as a service” mode, limited in duration and to the Services subscribed to and paid for by the Client.
The use of the Website requires a device with Internet access. This device and this connection are not provided by the Company, and all costs incurred by the Client to access the Website are the sole responsibility of the Client.
The Website is accessible anywhere and at any time, with the exception of Website maintenance operations carried out by the Company, and this access is solely conditional on an Internet connection.
Access to the Website is free; however, certain features of the Website are fee-based and reserved for Clients who have a subscription.
The Client consequently acknowledges that they are informed of the related technical conditions and that they have the equipment enabling them to access the Website and the Services.
3.2 The Services
3.2.1 Paatch Subscriptions
The Company offers three paid subscription plans to join the Paatch Community, subject to acceptance of the Client’s application:
- Paatch Meet
- Paatch AI
- Paatch Maestro
The subscription provides access to a set of services specified on the dedicated page of the Website www.paat.ch/membership.
Access to the Services is reserved for Clients who have submitted a complete application via the form provided for this purpose at the following address: https://form.typeform.com/to/hRWUhb4J. The Company reserves the right to refuse any application that does not meet the values or spirit of the Paatch Community. The best way to avoid refusal is to fill in as much information as possible in the form.
No payment will be required until the Client’s application has been expressly accepted by the Company.
Each subscription is available:
- Either on a monthly basis, with a minimum commitment of three (3) months;
- Or on an annual basis.
The prices displayed as of April 8, 2025, are valid for the first 50 subscribers to each plan. Prices may change at any time at the Company’s discretion. The applicable price is that displayed at the time of acceptance of the application, as specified on the page www.paat.ch/membership.
3.2.2 Cancellation Conditions
a) Cancellation by the Client
The Client may cancel the reserved Services under the following conditions:
● Subscription:
○ The Client is invited to refer to Article 8.3 and Article 9.1 of these General Conditions for the terms of termination of their subscription.
○ In all cases, monthly subscriptions are concluded with an initial firm commitment of three (3) months. During this period, no refund or early termination may be granted, except in the event of fault by the Company or force majeure. At the end of these three months, the subscription becomes terminable at any time under the conditions provided for in Article 8.3.
● Afterwork:
○ If the cancellation occurs no later than three (3) days before the date reserved for the Paatch’day, the Client will be refunded 100% of the price of their reservation, excluding Stripe fees (1.5% of the amount + €0.25); Otherwise, Paatch will retain all sums paid for registration for the event.
● Coworking Session:
○ If the cancellation occurs no later than three (3) days before the date reserved for the Paatch’day, the Client will be refunded 100% of the price of their reservation, excluding Stripe fees (1.5% of the amount + €0.25); Otherwise, Paatch will retain all sums paid for registration for the event.
● Dinners:
○ If the cancellation occurs no later than three (3) days before the date reserved for the Paatch’day, the Client will be refunded 100% of the price of their reservation, excluding Stripe fees (1.5% of the amount + €0.25); Otherwise, Paatch will retain all sums paid for registration for the event.
● Coliving Stay:
Unless specific conditions are mentioned on the Coliving Stay Sheet available on app.paat.ch, particularly for stays abroad or those requiring prior organization:
○ If the cancellation occurs no later than one (1) month and one (1) week before the date reserved for the Paatch’life, the Client will be refunded 100% of the price of their reservation, excluding Stripe fees (1.5% of the amount + €0.25);
○ If the cancellation occurs less than one (1) month and one (1) week before the date reserved for the Paatch’life, the Client will be refunded 50% of the price of their reservation, excluding Stripe fees (1.5% of the amount + €0.25);
○ If the cancellation occurs less than two (2) weeks before the date reserved for the Paatch’life, no refund will be granted.
b) Cancellation by the Company
The Company reserves the right to cancel or postpone any Service, particularly in the event of an insufficient number of participants, unfavorable weather conditions, unavailability of the venue or speaker, or any other unforeseen event making it impossible to hold the Service under the initially planned conditions.
In the event of cancellation by the Company, the Client will be informed as soon as possible and will have the choice between:
○ Postponement of the Service to a later date, if possible;
○ Full refund of the sums paid for the cancelled Service.
No additional compensation may be claimed by the Client in the event of cancellation by the Company.
Article 4 - Order
4.1 Order Process
The Client selects the Services they wish to order on the Website.
Before validating their order, the Client has the opportunity to check the details of their order, its total price, and to correct any errors.
Validation of the order by the Client implies full and complete acceptance of these General Conditions.
An order confirmation email will be sent to the Client by the Company.
4.2 Modification of the Order
Any modification of the order by the Client after confirmation of their order is subject to acceptance by the Company.
The Company reserves the right to make modifications to the ordered Service that are related to technical developments under the conditions provided for in Article R.212-4 of the Consumer Code.
4.3 Validation of the Order
The Company reserves the right to refuse any order from a Client with whom there is a dispute relating to the payment of a previous order.
Article 5 - Prices
The Services are provided at the prices in force appearing on the Website at the time the order is registered by the Company.
Prices are expressed in Euros, excluding VAT and including VAT.
Prices take into account any reductions that may be granted by the Company on the Website.
These prices are firm and not revisable during their period of validity, but the Company reserves the right, outside the period of validity, to modify its prices at any time.
Prices do not include processing, shipping, transport, and delivery costs, which are invoiced in addition, under the conditions indicated on the Website and calculated prior to placing the order.
The payment requested from the Client corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Company and given to the Client upon provision of the ordered Services.
Article 6 - Payment Conditions
The price is paid by secure payment, according to the following methods:
● Payment by credit card
● Payment by SEPA direct debit (for annual subscriptions only, upon request)
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the Website.
Payments made by the Client will only be considered final after effective collection by the Company of the sums due.
The Company will not be obliged to provide the Services ordered by the Client if the Client does not pay the full price under the conditions indicated above.
Article 7 - Provision of Services
The Services ordered by the Client will be provided according to the terms and deadlines described on the Website.
The Company undertakes to make its best efforts to provide the Services ordered by the Client within the deadlines specified above. However, these deadlines are given for indicative purposes.
If the ordered Services have not been provided within thirty (30) days after the indicative delivery date, for any reason other than force majeure or the Client’s fault, the sale of the Services may be resolved at the written request of the Client under the conditions provided for in Articles L.216-6 and L.216-7 of the Consumer Code. The sums paid by the Client will then be reimbursed to them at the latest within fourteen (14) days following the date of termination of the contract, excluding any compensation or deduction.
The Company’s identification is as follows:
● Company name: PAATCH
● Share capital: 1,000 euros
● Registered office: 24 rue de Clichy, 75009 Paris
● Registration number: 911 060 176 R.C.S. Paris
In the event of a specific request from the Client concerning the conditions for providing the Services, duly accepted in writing by the Company, the related costs will be subject to a specific additional invoice later.
In the absence of reservations or claims expressly made by the Client upon receipt of the Services, these will be deemed to comply with the order, in quantity and quality.
The Client will have a period of fourteen (14) days from the provision of the Services to make claims by email to the address hello@paat.ch, with all supporting documents, to the Company.
No claim can be validly accepted if these formalities and deadlines are not respected by the Client.
The Company will reimburse or rectify as soon as possible and at its expense the Services whose lack of conformity has been duly proven by the Client.
Article 8 - Duration and Termination
8.1 Duration
The Services are subscribed for the duration specified at the time of ordering (monthly subscription with a 3-month commitment, or annual subscription).
8.2 Tacit Renewal for Monthly Subscriptions
Unless terminated by the Client under the conditions provided for in Article 8.3, monthly subscriptions are tacitly renewed for successive periods of one (1) month.
8.3 Termination by the Client
The Client may terminate their subscription at any time:
● For monthly subscriptions: after the initial commitment period of three (3) months, termination will take effect at the end of the current monthly period, provided that notice is given at least seven (7) days before the renewal date. Notification is made via the account management interface on app.paat.ch or by email to hello@paat.ch.
● For annual subscriptions: termination will take effect on the subscription expiry date, provided that notice is given at least one (1) month before this date. Notification is made by email to hello@paat.ch.
Any period started is due in full.
8.4 Termination by the Company
The Company reserves the right to terminate the Client’s subscription automatically, without notice or compensation, in the event of:
● Serious or repeated breach by the Client of their obligations under these General Conditions or the GTU of the Website;
● Client behavior detrimental to the image, reputation, or interests of the Company or the Paatch Community;
● Non-payment of sums due by the Client.
In these cases, the sums already paid by the Client will remain acquired by the Company as compensation, without prejudice to any legal action that the Company may take.
Article 9 - Right of Withdrawal
9.1 For Consumer Clients
In accordance with the provisions of Article L.221-18 of the Consumer Code, the consumer Client has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal from the Company, without having to justify their decision or bear costs other than those provided for in Articles L.221-23 to L.221-25 of the Consumer Code.
The right of withdrawal may be exercised online, using the withdrawal form available in Appendix 2 of these General Conditions, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Client by the Company, or by any other unambiguous statement expressing the wish to withdraw, and in particular by post addressed to the Company at the postal or email address indicated in ARTICLE 1 of these General Conditions.
If the right of withdrawal is exercised within the aforementioned period, only the price of the ordered Services is refunded.
The refund of sums actually paid by the Client will be made within fourteen (14) days of receipt by the Company of the Client’s notification of withdrawal.
However, if the Client has requested that the performance of the Services begin before the end of the withdrawal period, the Company shall be entitled to claim from the Client an amount corresponding to the service provided up to the communication of their decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract.
9.2 For Professional Clients
The right of withdrawal is not applicable to contracts concluded with professional Clients acting within the scope of their main activity.
However, for contracts concluded off-premises with a professional Client whose number of employees is less than or equal to five and for which the subject of the contract does not fall within the scope of the professional’s main activity, the fourteen (14) day withdrawal period is applicable.
Article 10 - Company’s Liability - Warranty
The Company warrants, in accordance with legal provisions and without additional payment, the Client against any lack of conformity or hidden defect, arising from a design or manufacturing defect of the ordered Services under the following terms and conditions:
The Client is expressly informed that the Company is only bound by an obligation of means in the provision of the Services.
The Company’s liability shall not be incurred in the event of misuse, use for professional purposes, negligence, or lack of maintenance by the Client, as well as in the event of normal wear and tear of the Product, accident, or force majeure.
The Company’s warranty is, in any event, limited to the replacement or reimbursement of non-conforming Services or Services affected by a defect.
To assert their rights, the Client must inform the Company, in writing (email or mail), of the existence of defects or lack of conformity within a maximum period of seven (7) days from their discovery.
The Company will rectify or have rectified, at its exclusive expense, the Services deemed defective.
In any event, should the Company’s liability be established, the Company’s warranty shall be limited to the amount excluding VAT paid by the Client for the provision of the Services.
Article 11 - Personal Data
The Company undertakes to comply with the current regulations applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 (hereinafter, “the European Data Protection Regulation” or “GDPR”).
Personal information collected from Clients is subject to computer processing by the Company. It is recorded in its Client file and is essential for processing their order. This personal information and data are also kept for security purposes, to comply with legal and regulatory obligations.
They will be kept for as long as necessary for the execution of orders and any applicable warranties.
The data controller is the Company. Access to personal data will be strictly limited to employees of the data controller, authorized to process them due to their functions. The information collected may eventually be communicated to third parties contractually linked to the company for the execution of subcontracted tasks, without the Client’s authorization being necessary.
Within the scope of their services, third parties only have limited access to the data and are obliged to use them in accordance with the provisions of the applicable legislation on personal data protection.
Apart from the cases mentioned above, the Company undertakes not to sell, rent, assign, or give access to data to third parties without the Client’s prior consent, unless compelled to do so for a legitimate reason.
If the data is to be transferred outside the EU, the Client will be informed, and the guarantees taken to secure the data (e.g., adherence of the external provider to the “Privacy Shield,” adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified to them.
In accordance with applicable regulations, the Client has the following rights:
● Exercise their right of access, to know the personal data concerning them;
● Request the updating of their data, if they are inaccurate;
● Request the portability or deletion of their data;
● Request the deletion of their account;
● Request the limitation of the processing of their data;
● Object, for legitimate reasons, to the processing of their data;
● Object to or withdraw their consent to the use, by the Company’s services, of their contact details for sending promotions and solicitations via emails, SMS messages, telephone calls, and postal mail.
These various rights are to be exercised either by modifying their account settings, or directly by email to the address rgpd@paat.ch, or by post to the following address: PAATCH, 24 rue de Clichy, 75009 Paris.
For any additional information or complaint, the Client may contact the Commission Nationale de l’Informatique et des Libertés (more information on www.cnil.fr).
Finally, the Client is informed of the existence of the “Bloctel” telephone canvassing opposition list, on which they can register (https://www.bloctel.gouv.fr/).
Article 12 - Intellectual Property
The content of the Website is the property of the Company and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
Article 13 - Unforeseen Circumstances
In the event of a change in unforeseeable circumstances at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party that has not agreed to assume an excessively onerous performance risk may request a renegotiation of the contract from its co-contractor.
Article 14 - Force Majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
Article 15 - Partial Invalidity
If one or more stipulations hereof are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other stipulations shall retain their full force and scope.
Article 16 - Non-Waiver
The fact that one of the Parties does not avail itself of a breach by the other Party of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.
The fact that the Company avails itself of a tolerance or a breach by the Client of one of the obligations provided for in these General Conditions, whatever the frequency and duration thereof, shall not constitute a modification of these General Conditions, nor generate any right whatsoever for the Client. The Company may always put an end to it at any time. This faculty of the Company to put an end to a tolerated behavior on the part of the Client is a discretionary right and the exercise of this right by the Company is not susceptible to abuse. The fact that the Company does not exercise a right that is open to it does not modify the Client’s rights. This right is reciprocal for the Client only on the prior condition of having obtained the express prior agreement of the Company.
Article 17 – Client Acceptance
These General Conditions are expressly approved and accepted without reservation or restriction by the Client, who declares and acknowledges having perfect knowledge of them, and consequently waives the right to invoke any contradictory document that will be unenforceable against the Company, even if it was aware of it.
Article 18 - Disputes and Applicable Law
The Parties agree to attempt to resolve any dispute amicably before resorting to legal action.
All disputes to which these General Conditions may give rise, concerning their validity, interpretation, execution, resolution, consequences, and follow-up, shall fall within the jurisdiction of the Paris Court of Appeal.
By express agreement between the Parties, these General Conditions and the purchase, sale of Products, and provision of Services operations arising therefrom are governed by French law. They are written in the French language.
The Parties acknowledge that they are the authors of all written exchanges between the Parties and that these writings may be used as means of proof by the other Party.
In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.
Article 19 - General Provisions
19.2
The partial or sole exercise of a right, the failure to exercise or delay in exercising a right or remedy or power by either Party shall not constitute a waiver by that Party of the subsequent exercise of that right, power, or remedy under these General Conditions or otherwise by that Party.
19.3
In the event that one or more clauses of these General Conditions are deemed null, illicit, or unenforceable by a competent court or authority, said clause(s) shall be considered as not forming part of the General Conditions.
19.4
This shall not affect either the enforceability of the other clauses of the General Conditions or the validity, legality, and enforceability of said clause in any other jurisdiction. The invalid stipulation shall be replaced by a valid stipulation, as close as possible to the economic purpose pursued by the Parties.
19.5
Any reference in these General Conditions to a provision of a law shall be interpreted as referring to that provision as amended, re-enacted, or extended at the time of that reference.
Appendix 1 - Price List
Subscriptions:
The following prices are valid for the first 50 subscribers to each plan. They may change at any time; the updated price list is available on www.paat.ch/membership:
• Paatch Meet: €14.99 incl. VAT / month or €99.99 incl. VAT / year
• Paatch AI: €34.99 incl. VAT / month or €299.99 incl. VAT / year
• Paatch Maestro: €54.99 incl. VAT / month or €499.99 incl. VAT / year
Other services are reserved for active members and may be invoiced in addition according to the conditions indicated on the Website with some prior information:
● Coworking session: depending on the location – see app.paat.ch platform (20% VAT);
● Afterwork: depending on the location and the subscribed membership (20% VAT); On-site consumption at the user’s expense;
● Dinner: depending on the location and the subscribed membership (20% VAT); On-site consumption at the user’s expense;
● Coliving stay / Paatch’life: depending on the location – see app.paat.ch platform (without VAT);
The rates are indicative and may be subject to modifications, particularly due to occasional promotions, price adjustments, or special offers proposed by the Company. The applicable prices are those in force at the time of validation of the order by the Client.
Promotions, discounts, or referral programs may be offeredpunctually by the Company. Their conditions are defined in official communications or on the Website. They are not cumulative unless otherwise stated. Punctual promotions do not apply retroactively to subscriptions or reservations already made.
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